BIGROCK Service and Hosting Review

I was planning to create a website for students containing information about Admission notification, higher studies etc., I was planning to host that on WordPress platform and felt first I will register domain name. I purchased domain through BIGROCK, as their advertisements frequently move everywhere either on Internet or TV. Payment was successful and I was able to access the control panel of domain name I purchased.

I tried to change Name Server records, couldn't get the correct way to do it, and contacted the sales team using their 24 * 7 online chat service. I pinged and it took almost five minutes for someone to respond. When I asked, can you connect me to technical support, the guy on other side didn't bother to respond and disconnected from chat. Again I tried to connect but that also went in vain.

I thought of pointing domain name to the Google hosted blogger for the time being, so tried to change the Name Servers. I gave a message that it takes 72 hours to change the name server details, I waited till then but nothing has changed except the message being displayed that 'Name Servers are configured wrongly" making me to check whether I entered wrong DNS address.

Meanwhile I thought purchasing hosting from BIGROCK itself will be good as the prices were comparatively cheap than other service providers. The very first thing it ask is whether you own a domain name or you want to purchase, I selected I own and gave the domain name I purchased through them itself, it tries to map to the order with the domain name already purchased through BIGROCK. Later I changed my mind not to purchase the hosting package from them and didn't pay. After that every time when I am logged it displays a message, payment is pending. If we try to delete the hosting package it will delete the domain name purchased through them! It cannot be undone in any way as I tried all possibility.

After a week of deleting the domain name, I got a call from customer care asking reason and giving an offer of restoring services if deletion is done in last three days ( it was already a week when I received the call that I deleted that domain name while trying to delete the hosting package)

Some of Pros and Cons I felt with BIGROCK service:

Pros:

1) Very less price compared to any other hosting service available in India

2) You can use any sort of payment such as Debit card payment or Internet banking etc., No compulsion on using only credit card to purchase

3) Customer service section is good as they at least interact properly regarding queries related to sales and offers

Cons:

1) No flexibility as in case of other hosting providers as GoDaddy, eNOM etc., to change Name Server records. BIGROCK doesn't allow to change Name server details easily

2) Very poor technical support as no one from technical team will be available usually except sales and very difficult to connect to technical team

3) Suppose you purchase a domain name and try to host it using BIGROCK and later if you change your mind to take hosting from others, it is not at all possible to do it. If you try to delete the hosting order, it will delete the purchased domain name also.